This protocol has been prepared to define the general principles, rights and obligations regarding services provided between GREENSAGE Sp. z o.o. (hereinafter: "Service Provider") and the natural person or institution using the services (hereinafter: "Client"). The parties consider the provisions of this protocol accepted upon placing a service order.

1 SERVICE DEFINITION AND SCOPE

The Service Provider undertakes to provide the service at the agreed date, time and place, in accordance with the previously determined content. The content, scope and duration of the service are established based on written or oral agreement between the parties.

2 PUNCTUALITY AND ACCESS

The Client is obligated to be present at the specified address at the time of service commencement or to provide access to the premises.
In case of delay or lack of access, the Service Provider has the right to cancel the service or demand a cancellation fee.
If the service is not provided due to the Service Provider's fault, an alternative date will be offered or payment will be refunded.

3 CHANGE AND CANCELLATION CONDITIONS

The Client is obligated to notify in writing, at least 24 hours before the planned service, about:

change of service date and/or time
complete cancellation of service
increase or decrease in service scope

In case of notifications made with shorter notice, the Service Provider reserves the right to partially or fully charge the Client for the service costs.

4 SAFETY, RESPECT AND COMMUNICATION RULES

The Client undertakes to ensure a respectful, constructive and safe communication atmosphere towards the Service Provider's personnel. The following behaviors are strictly prohibited:

insults, threats, rude and degrading attitudes
physical or verbal aggression
excessive raising of voice or mobbing behaviors

In case of documented such behaviors, the Service Provider has the right to immediately terminate the service and pursue legal action.

5 PROPERTY DAMAGE AND THEFT

Any damage, destruction or loss occurring during service provision will be handled as follows:

if damage occurred due to the Service Provider's personnel fault, it will be documented and justified repair costs will be covered by the Service Provider
if damage or theft occurred due to the Client's or third parties' fault, a protocol will be immediately prepared and reported to appropriate authorities

6 CONFIDENTIALITY AND DATA PROTECTION

Information obtained from the Client during service provision remains confidential. The Service Provider uses it exclusively for service provision and does not share it with third parties. It operates in accordance with applicable personal data protection regulations (e.g., GDPR).

7 PRICING AND PAYMENTS

The service price is agreed in advance between the parties.
Payment should be made in advance, before service commencement or within the period specified on the invoice.
In case of payment delay, statutory interest for delay may be charged.
Additional costs beyond the service price (e.g., special materials) will be invoiced separately after obtaining prior Client consent.

8 FORCE MAJEURE

In case of events beyond the parties' control (natural disasters, fire, strikes, epidemics, transportation difficulties, etc.) that prevent service provision, neither party will seek compensation. A new service date will be arranged.

9 AGREEMENT VALIDITY

This protocol constitutes an integral part of the main contract or order. By placing an order, the Client declares that they have read, understood and accept these provisions.

TERMS OF SERVICE